8/10 Good
Siddharth, Miami
Travelled with partner
6 Aug 2024
Liked: Cleanliness, staff & service
This is a nice family owned property. We picked it because it was a 15 minute drive away from Mont San Michele. Parking was on site, secure and easy. The rooms and common areas of this property are dated but clean and well-maintained. The bathrooms appear remodeled and while they are small, they are extremely functional. The only major letdown for us was the terrible Wi-Fi speed and service interruptions constantly Unfortunately, we needed the Wi-Fi that evening, but could not use it at all. The real challenge with Expedia Reservations like this one is their app which they claim allows you to message the property however the message feature has not worked on this end of the properties we have booked during the day. They also provide the prop a bizarre and unattended Expedia email and not the guests personal email, which was a huge and vacation ruining experience Ing this day for us. We could not communicate with the property and the property had some restrictions regarding check-in time which were not reflected on The Expedia mobile app used to make the reservation. We are starting to lose our faith slowly in the Expedia and Hotels.com brands as their customer service has practically vanished.
Siddharth
Stayed 1 night in Aug 2024
