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"Outstanding hotel and staffs. Service is second to none. They exhibited the traditional Japanese hospitality and treated guests with respect. This is the best hotel I experienced in the past several years in Japan. On the 5th floor, the gorgeous Fuji mountain is like right on your backyard. The dinner and breakfast were super. I definitely will stay at this hotel again next trip."

"We had a wonderful, relaxing, traditional stay here! The staff were incredibly nice and the meals they prepared for us were amazing. The room and views were calming and beautiful!"

"My family and "

"excellent customer service, beautiful property, nice onsen and amenities, but found a used wet towel when we checked in, in our room :("

"After a few rainy days in Tokyo, we arrived at this hotel still under grey skies, and with not much hope of seeing Mt. Fuji. Hiowever, on opening the curtains the next morning...Wow!! What a site! The view of Fuji from our room was stunning, magnificent! The room was nice an big, although perhaps a little dated (some USB ports would be nice!), but overall, can't complain! We took advantage of the hotel shuttle bus into town, which is very useful, although could be more frequent than once an hour, and has to be pre-booked during busy hours (early morning etc). Additionally, the final service back from town is 19:45, which means there's not really an opportunity to experience the restaurants in Fujikawaguchiko unless you get a taxi back. But to be honest, I would have happily walked back to the hotel to see that view!"

"This was a fantastic stay! Great views of Mount Fuji and good walking distance to dining options. "

"Was a great stay definiteley worth it."

"We stayed in several hotels throughout our vacation in Japan and this was by far our favorite hotel. Our room appeared to be newly renovated and was huge! Very clean and so much space. Bed was large and comfortable. Staff was so friendly and accommodating. Shuttles are available to bus station which makes getting to town quicker. You could walk, however it would take awhile and we opted not to do that since it was cold. We enjoyed the hot springs. The view of Mt Fuji was incredible from our balcony. Would stay here again if we are ever back in the Mt Fuji area. "

"nice"