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"The view is excellent, service is good, meals are yammy, every thing is attractive for next stay. Except a stuff in the front desk is not friendly to new visitor. She missed my booking and ask to contact with Hotel.com strongly at that time even I show her Hote.com confirmation letter and would like to pay for a new room till her college found my reservation. It's great that I got my room after 30 minutes in communication with her. Otherwise, I cannot image heavy snowing and darker outside...

"Beautiful private bath and spacious room. Staff can speak English. "

"The hotel is jngood condition, and staff were really helpful and friendly. Just the location for solo traveller not driving is not that easy, but with Uber all sort out"

"Spacious and clean. Nice bathroom."

"Not sure where the -ve reviews are coming from but we absolutely had a good stay here. It's not right next to the train station but close enough, 5 min walk. There is shuttle service provided to the train station (outlet) and the ski centre. For those driving EV, there is charging available."

"Surprisingly great value for the price. Great family friendly facility."

"Staffs are helpful, room is spacious. "

"A deluxe and elegant hotel, with free shuttle between hotel and station. All staff are friendly and helpful, esp. those drivers. The restaurant is excellent. "

"The room in which I stayed was very comfortable and spacious. I wish I had booked at this location for more than 1 night. I appreciated how the staff was very nice and helpful."

"The staff were very attentive in the quiet period of January. Not many people in the hotel. Room is spacious for a family of 4 (including 1 teenager and one adult children)."

"Great scenery!"

"Good choice in karuizawa"

"The hotel is very clean with beautiful view of golf course and mountain, especially during the summer and autumn. Not convenient for tourist as it's quite far from the station with limited bus schedule and food options. The room decor is also outdated. Will recommend the hotel for golfers and not tourists."

"We love this beautiful classic hotel, the staff are very friendly and helpful! This time in Japanese breakfast place, staff even wearing gloves! Hold hotel clean and comfortable. Thank you so much Orbitz!"