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Reviews of Holiday Inn Express Hotel & Suites Cape Girardeau I-55, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Cape Girardeau I-55, an IHG Hotel
3253 William Street, Cape Girardeau, MO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 789 out of 1003 reviews" "
Rating 8 - Good. 154 out of 1003 reviews" "
Rating 6 - Okay. 32 out of 1003 reviews" "
Rating 4 - Poor. 12 out of 1003 reviews" "
Rating 2 - Terrible. 16 out of 1003 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kayla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean beds and lobby was nice.
Stayed 1 night in Nov 2024

10/10 Excellent

Stacie

Stayed 1 night in Oct 2024

8/10 Good

Mia

Travelled with family
Liked: Cleanliness, staff & service, amenities
We noticed spots on the ceiling, probably from a previous water intrusion repair. We mentioned it to the front desk and were given another room so they could evaluate the situation. We have stayed here 3 times this year and have booked another trip to the area and staying at this hotel.
Stayed 2 nights in Oct 2024

8/10 Good

Robert

Stayed 1 night in Oct 2024

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Shelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel! Clean, quiet , and staff nice.
Stayed 1 night in Oct 2024

6/10 Okay

McKenzie

Stayed 1 night in Sep 2024

6/10 Okay

Justin

Stayed 1 night in Sep 2024

8/10 Good

April

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great breakfasts! Desk staff helpful
Stayed 3 nights in Sep 2024

10/10 Excellent

Tabatha

Liked: Property conditions & facilities
Stay was wonderful. Staff was kind. Will be back!
Stayed 1 night in Oct 2024

10/10 Excellent

Raymond

Stayed 1 night in Sep 2024

10/10 Excellent

Kristin

Stayed 1 night in Sep 2024

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff!
Stayed 1 night in Sep 2024
Response from Karla C on 24 Sept 2024
Thanks so much. We will share this with our staff.

10/10 Excellent

Kimmy, Perryville

Liked: Cleanliness, staff & service, property conditions & facilities
Only thing i would of likes would of been outlets to charge my phone in the dinning room or lobby other than that no complaints nice stay
Stayed 1 night in Sep 2024
Response from Karla C on 24 Sept 2024
Thanks so much. I wish we had known that you could not find an outlet, because we have several in our dining room and lobby and we could have helped with that.My apologies.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the motel
Stayed 4 nights in Sep 2024

10/10 Excellent

Andria

Stayed 2 nights in Aug 2024

8/10 Good

Marnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have previously stayed at this hotel without issue. It is clean. Jist dont let them put you in room 218. It's right next to the elevator so it makes noise and you hear the breakfast crowd.starting at.6am
Stayed 1 night in Sep 2024
Response from Karla C on 24 Sept 2024
Thanks for your comments and for staying with us. We will make note for your next stay not to place you close to the elevator. We look forward to seeing you again.

10/10 Excellent

t

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything was great...
Stayed 2 nights in Aug 2024
Response from Karla C on 24 Sept 2024
Thanks so much for your comments and for staying with us.

2/10 Terrible

Laura

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I showed for my reservation at the Hilton Inn express in cape Girardeau Mo, and was told that my reservation had been cancelled. The property said to take it up with Expedia. I contacted you but because the prompts were SO FAST, I could not keep up and my chat and phone call were cancelled. My iternary number was 72850963432875. They said that I had been refunded for this reservation, however the Holiday Inn Express blamed it on Expedia and Expedia blamed it on Holiday Inn. I have copies of my reservation and the receipt which now gives a zero balance. I just had driven 19 hours only to find out I didn’t have a reservation and they were full! Needless to say I am very angry. I was called back and told that they had had a cancellation, so we have a room thankfully. This passing the buck is completely unprofessional and I still don’t know what happened. I want to make sure I only paid for this room once and that I be compensated for the emotional stress this has caused me.
Stayed 1 night in Jun 2024

8/10 Good

Kristen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Xenia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Stay for my GRANDS 💙
I was very satisfied with my stay and the employees were friendly and helpful. I'll look forward to staying at Holiday Inn & Suites again. Thank you for your hospitality♥️
Stayed 1 night in Aug 2024

8/10 Good

Chris

Stayed 1 night in Jul 2024
Response from Karla C on 24 Sept 2024
Thanks so much for staying with us!

10/10 Excellent

Rick, Middletown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Friendly helpful staff.
Stayed 1 night in Aug 2024

8/10 Good

Justin

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Easy check-in, good breakfast, nearby to restaurants. We have kids, so the second queen bed and convertible soft were well utilized. Enjoyed our stay very much.
Stayed 1 night in Jul 2024

8/10 Good

Judith, Medford

Liked: Property conditions & facilities
All of it
Stayed 1 night in Jul 2024

6/10 Okay

DEBRA

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff. Clean room that overlooked the pool. Clean big pool. Cookies and milk after 8 and a wonderful hot breakfast. Would definitely stay again.
Stayed 1 night in Jul 2024

10/10 Excellent

george

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Cempaka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Jeff

Stayed 1 night in Jul 2024

10/10 Excellent

Kimberly

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel - Clean Rooms - Great Breakfast Buffet - Friendly Staff. Only thing that could be a little better was the temperature of the ‘heated’ indoor pool.
Stayed 3 nights in Jul 2024

4/10 Poor

Mark

Travelled with family and small children
Liked: Property conditions & facilities
I've stayed here before but this time I wished I hadn't. $175 for our night and noise was coming from everywhere..... outside....next rooms over....hallways..... hallways above. Told the desk about the noise and she smiled and said "yeah". For whatever reason the breakfast food quality was not good. The trash cans inside and outside were overflowing. The good thing is that there are plenty of food options near by and it's directly off the highway.
Stayed 1 night in Jul 2024

8/10 Good

Doyle

Travelled with family
Stayed 1 night in Jul 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

2/10 Terrible

Valeria

Travelled with partner
The A/C didn’t cool the room off until the next morning. The king bed was lumpy and very very soft! The window blind torn. The breakfast was cold and we were having breakfast half hr after opening which told us the food wasn’t warm when brought out. Not good for $153
Stayed 1 night in Jul 2024

8/10 Good

Billy

Was a good room at a good price . The ac lack comfort as it was 84 in the room . I understand it was a warm.day also..ovwrall a decent hotel qith good breakfast and a good stay
Stayed 1 night in Jul 2024

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and new!
Stayed 1 night in Jul 2024

4/10 Poor

Katilian

Stayed 1 night in Jun 2024

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Sheets in one bed were not made smooth. Not sure if they were clean. Keurig was broken
Stayed 1 night in Jun 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our one night stay at this hotel. Staff were friendly even when dealing with the morning fire alarm. Breakfast options were great and kept fresh.
Stayed 1 night in Jun 2024

8/10 Good

david

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly, room large and clean, floor slippery when wet, shower head inadequate over all good stay
Stayed 1 night in Jun 2024

10/10 Excellent

Joy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was hot and actually good. The staff friendly and kept things cleaned. Only complaint was our bath tub had a good size stain. Assumed it was one that doesn’t come up if so needs to be replaced.
Stayed 1 night in Jun 2024

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay
Stayed 1 night in Jun 2024

8/10 Good

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the proximity of all the resturans and shopping area
Stayed 2 nights in Jun 2024

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Linda

Liked: Property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024