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Grand Hills Hotel & Spa

5.0 star property
Luxury hotel with 4 restaurants and full-service spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Hills Hotel & Spa

Indoor pool, outdoor pool, pool loungers
Interior entrance
Bar (on property)
Lobby
Couples treatment room(s), sauna, hot tub, Turkish bath/hammam

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Parking available
    Parking available
  • Spa
    Spa
  • Gym
    Gym

Room options

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8.6 out of 10, Excellent, (102)
The price is RM691
RM767 total
includes taxes & fees
8 Dec - 9 Dec
Al Bustan Hotel & Spa
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About the area

Map
Charkieh Main Road, Broumana, Matn, 1204

What's nearby

  • Souk Zalka - 11 min drive - 12.2 km
  • City Center Beirut - 14 min drive - 13.4 km
  • Zaitunay Bay - 16 min drive - 19.3 km
  • Hamra Street - 17 min drive - 20.4 km
  • Jeita Grotto - 22 min drive - 25.4 km

Getting around

  • Beirut (BEY-Rafic Hariri Intl.) - 40 min drive

Restaurants

  • ‪Mounir Restaurant - ‬2 min drive
  • ‪Le Gargotier - ‬10 min walk
  • ‪Moods Pub - ‬7 min walk
  • ‪Ahwak By Abdel Wahab - ‬2 min drive
  • ‪Le Noir Chocolat - ‬5 min walk

About this property

Grand Hills Hotel & Spa

Luxury family-friendly hotel in the mountains
A terrace, shopping on-site and a garden are just a few of the amenities provided at Grand Hills Hotel & Spa. Indulge in a Thai massage, hydrotherapy and aromatherapy at Grand Hills Spa, the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. Fitness classes are offered at the health club; the property also has a hair salon, an arcade/games room and dry cleaning/laundry services. In addition to car hire on-site and a bar, guests can connect to free in-room WiFi.
Other perks include:
  • An indoor pool and an outdoor pool, with sunloungers
  • Buffet breakfast (surcharge), valet parking (surcharge) and a round-trip airport shuttle (surcharge)
  • Express check-out, express check-in and babysitting (surcharge)
  • A 24-hour front desk, massage treatment rooms and smoke-free property
Room features
All 164 rooms have comforts such as 24-hour room service and air conditioning, as well as perks such as late-night room service and free WiFi.
Extra amenities include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with bidets and shower/bath combinations
  • TVs with satellite channels
  • Balconies, daily housekeeping and desks

Languages

Arabic, English, French, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Valet parking on site (USD 13.30 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available for a fee: USD 33 per person
  • 4 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Pool Cafe

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • 23 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Mud bath
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Height-adjustable showerhead
  • Lift
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 9 floors
  • Ballroom
  • Built in 2001
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately USD 33 per person
  • Airport shuttle fee: USD 50 per vehicle (one-way)
  • Valet parking fee: USD 13.3 per night
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Grand Hills Broumana
Grand Hills Hotel
Grand Hills Hotel Broumana
Hotel Grand Hills
Grand Hills Luxury Collection Hotel Broumana
Grand Hills Luxury Collection Hotel
Grand Hills Luxury Collection Broumana
Grand Hills Luxury Collection
Grand Hills Hotel & Spa Hotel
Grand Hills Hotel & Spa Broumana
Grand Hills Hotel & Spa Hotel Broumana
Grand Hills a Luxury Collection Hotel Spa Broumana

Frequently asked questions

Does Grand Hills Hotel & Spa have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Grand Hills Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Hills Hotel & Spa?

Valet parking is available for USD 13.3 per night.

What time is check-in at Grand Hills Hotel & Spa?

Check-in begins at 3:00 PM.

What time is check-out at Grand Hills Hotel & Spa?

Checkout is at noon.

Does Grand Hills Hotel & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 50 per vehicle applies.

Where is Grand Hills Hotel & Spa located?

Located in the mountains, this family-friendly hotel is within 9 mi (15 km) of Waves Aqua Park, Souk Zalka and Le Mall Sin El Fil. CityMall and City Center Beirut are also within 9 miles (15 km).

Grand Hills Hotel & Spa Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 16 out of 46 reviews" "
Rating 8 - Good. 14 out of 46 reviews" "
Rating 6 - Okay. 7 out of 46 reviews" "
Rating 4 - Poor. 4 out of 46 reviews" "
Rating 2 - Terrible. 5 out of 46 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Saseen, New Jersey

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always try to stay at this hotel. One of my top favorite. Great Hotel with Great views. Friendly, helpful and engaging staff. (No bar service availability in winter months but other amenities make up for that.)
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Dec 2019

10/10 Excellent

Elias

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019

8/10 Good

George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Disliked: Amenities
16 years ago was excellent. Now it’s not like before. Welfare has been reduced. It’s quite empty.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort as a whole is just amazing, the staff were very supportive
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with family and small children, Travelled with group
Liked: Cleanliness, property conditions & facilities
Great property, but it has shortage of staff, the food at cafeteria is so bad.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great Location and friendly receptionists. The bag guy did not bring our bags to the room and after 20 minutes twe went ourselves and got them
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019

2/10 Terrible

Wed

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
frustration
Unfortunately ,the hotel did not provide me ted room mountain view .
Stayed 4 nights in Aug 2019

6/10 Okay

Abeer

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2019

10/10 Excellent

Wed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
House keeping was awful. Towels torn . Maintenance not existing . Cleanliness below standard
Stayed 2 nights in Aug 2019

6/10 Okay

Yasser, Bakersfield ca

Travelled with family and small children
Liked: Staff & service, amenities
Locations Luxury ,big and swimming pool in great location
Stayed 8 nights in Jul 2019

8/10 Good

STS

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whenever you raise a complaint the management tske it seriously and try to address it
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great, the pruve was reasonable for a 2 bedroom condo. When we checked iin, our room wasn't clean or stocked. Room service was terrible, 45 minutes wait for a coffee or a snack. No place to eat on site, only by the pool and way ubder staffed. Ove an hour to get help with luggage when checking out. STAY AWAY
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good stay service needs work. Nice view, great area.The music is wayyyyyy to loud at the bar that is part of the hotel. It went until 3 and was soooooo loud.
Stayed 9 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
My wife and 2 kids stayed in a 3 bedroom. The apartment was a great size. The water tank was not replaced the whole stay. It lacked silverware, cups dishes and coat hangers in the closet. The restaurants service was very slow.
Stayed 14 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service
The hotel held a public concert in the hotel courtyard from 9PM until 3AM on the night of Saturday 20th July. The volume was so loud that no hotel guest could sleep. At no time did they announce that a concert like this was taking place on hotel property to us. The hotel staff also lied to us repeatedly saying that the concert was finishing at midnight, then 1am, before it finished at 3AM. I have videos to prove this. I feel defrauded completely. I paid to stay in a hotel and they used the property to make additional revenue in the form of a concert at the expense of the comfort of all the hotel guests.
Stayed 3 nights in Jul 2019

10/10 Excellent

hamida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing
The view amazing from the room and the hotel located in prime location very recommended
Stayed 1 night in Jul 2019

6/10 Okay

FadiChaccour, Lebanon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We faced issues in the check in process. It was supposed to be at 3pm and we stayed till 4:30 to have our rooms (even though they offered us Coffee) Rooms are very clean but unfortunately the property is left since long time so you can smell humidity in the rooms (I'm talking about the apartment)
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Apr 2019