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Cascades Mountain Resort, Ascend Hotel Collection

3.5 star property
Family-friendly hotel with 3 hot tubs and 24-hour business centre

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Cascades Mountain Resort, Ascend Hotel Collection

Interior detail
Lounge
Indoor pool
Lobby
Reception

Reviews

6.4 out of 10

Popular amenities

  • 24/7 front desk
  • Room service
  • Bar
  • Hot tub
  • Air conditioning

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Private bathroom
Shower/bath combination
Hairdryer
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Suite, Multiple Beds, Non Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Private bathroom
Shower/bath combination
Hairdryer
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 1 King Bed with Sofa bed, Non Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Private bathroom
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Private bathroom
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed

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The price is RM355
RM397 total
includes taxes & fees
16 Feb - 17 Feb
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About the area

Map
201 Sugarloaf Road, Hendersonville, NC, 28792

What's nearby

  • Blue Ridge Mall - 3 min drive
  • Pardee Hospital - 6 min drive
  • Saint Paul Mountain Vineyards - 6 min drive
  • Jump Off Rock - 18 min drive
  • Moonshine Mountain Snow Tubing Park - 23 min drive

Getting around

  • Asheville Regional Airport (AVL) - 13 min drive

Restaurants

  • ‪Chick-fil-A - ‬16 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Taco Bell - ‬3 min drive
  • ‪Cookout - ‬18 min walk
  • ‪Binion's Roadhouse - ‬3 min drive

About this property

Cascades Mountain Resort, Ascend Hotel Collection

Family-friendly hotel near Blue Ridge Mall
Located close to Saint Paul Mountain Vineyards, Cascades Mountain Resort, Ascend Hotel Collection provides a poolside bar, a terrace and a coffee shop/cafe. For some rest and relaxation, visit the 3 hot tubs. The on-site American cuisine restaurant, Old Orchard Tavern, serves dinner. Free WiFi in public areas is available to all guests, along with a garden and a fireplace in reception.
You'll also enjoy perks such as:
  • An indoor pool and a children's pool, with a waterslide
  • Free self-parking
  • Smoke-free property, a 24-hour front desk and concierge services
  • A TV in reception, a vending machine and 3 meeting rooms
  • Guest reviews say good things about the pool
Room features
All 100 rooms boast comforts, such as air conditioning. Guests reviews give good marks for the clean rooms at the property.
Other amenities include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with shower/bath combinations and free toiletries
  • Flat-screen TVs with premium channels
  • Fridges, microwaves and coffee/tea makers

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Old Orchard Tavern

Things to do

  • 3 spa tubs
  • Children's pool
  • Indoor pool
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Proposal/romance packages

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Conference centre (2,100 square foot of space)

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar in shower
  • Handrails in stairways
  • Pool hoist on site
  • Portable bathtub seat
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 4:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Sunday, Wednesday, Thursday, Friday and Saturday:
  • Fitness facility
  • Hot tub

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per stay.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

This property does not have any lifts

Property is also known as

Cascades Mountain Resort Hendersonville
Cascades Mountain Resort
Cascades Mountain Hendersonville
Cascades Mountain
Cascades Mountain Resort, Ascend Hotel Collection Hotel
Cascades Mountain Resort an Ascend Hotel Collection Member
Cascades Mountain Resort, Ascend Hotel Collection Hendersonville

Frequently asked questions

Does Cascades Mountain Resort, Ascend Hotel Collection have a pool?

Yes, this property has an indoor pool and a children's pool.

Is Cascades Mountain Resort, Ascend Hotel Collection pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Cascades Mountain Resort, Ascend Hotel Collection?

Self-parking is free at this property.

What time is check-in at Cascades Mountain Resort, Ascend Hotel Collection?

Check-in start time: 4 PM; check-in end time: 4:00 AM. Late check-in is available during limited hours.

What time is check-out at Cascades Mountain Resort, Ascend Hotel Collection?

Checkout is at 11 AM.

Where is Cascades Mountain Resort, Ascend Hotel Collection located?

This family-friendly Hendersonville hotel is located near the airport, within 3 mi (5 km) of Blue Ridge Mall and Saint Paul Mountain Vineyards. Elijah Mountain Gem Mine and Jump Off Rock are also within 9 mi (15 km).

Cascades Mountain Resort, Ascend Hotel Collection Reviews

Reviews

6.4
Rating 10 - Excellent. 249 out of 1000 reviews" "
Rating 8 - Good. 212 out of 1000 reviews" "
Rating 6 - Okay. 196 out of 1000 reviews" "
Rating 4 - Poor. 170 out of 1000 reviews" "
Rating 2 - Terrible. 173 out of 1000 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Ernes, College Park

Stayed 1 night in Jan 2025

2/10 Terrible

Kayla

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Dec 2024

2/10 Terrible

Jason

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole place was dirty, roof leaking, and shady. Our room was supposed to be ready at 4PM, we waited until 8PM and the guy at the desk wanted to switch rooms, switch beds, and charge another fee. Unfortunately i had to get Expedia involved and they thankfully switched us to a hotel down the road at no extra cost. We pulled in and our room was ready upon arrival. I would not recommend Cascadia to my worst enemy. Please avoid it
Stayed 4 nights in Dec 2024

2/10 Terrible

Adeline

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not handicap accessible, very rude service. I’ll never stay again
Stayed 1 night in Nov 2024

4/10 Poor

Andressa, KISSIMMEE

Travelled with family
Disliked: Cleanliness
Room different from the photos, hot tub didn't work and cleaning was terrible
Stayed 2 nights in Dec 2024

2/10 Terrible

Melina, East Flat Rock

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
There was no wifi, no breakfast, no hot water, mold in rooms, foul smell, and our room was open when we came to it giving us concerns for safety.
Stayed 1 night in Dec 2024

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
This place was horrible and I ended up leaving within the first ten minutes. Initially, I couldn’t use the key to get into the room. I tried and tried and tried, and it was an actual hard key, not a card. It looked like the door key lock system has been taken apart and scrambled back together, and I could not figure out how to get the key to work. I went back down to the desk and was told that it was impossible that the key couldn’t work and to go try again. I went and tried again and it still didn’t work so I went back to the desk and the worker seemed very frustrated, took the key, and jogged to the room ahead of me. As I got there, he had just opened the door. I asked him to show me how he unlocked it in case I needed to go out of the room at night. I was traveling by myself, by the way. He told me that I could just leave the door open and that it would be fine, but emphasize the fact that I should just go to bed and not have to leave the room anymore. I was a little frustrated at that, but after I got into the room, I found that it was very hot and humid. I tried using the air conditioner and ultimately found that it was unplugged so I plugged it back in. The AC was set on heat at 84° and I was not able to change it. I tried to call the desk and nobody answered. I was a little flustered, but willing to deal with how hot it was in the room room. Unfortunately I saw bedbugs and when I told staff why I was leaving they said that was impossible and likely baby roaches instead
Stayed 1 night in Dec 2024

6/10 Okay

Melissa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Nice place
Stayed 1 night in Dec 2024

2/10 Terrible

Omar

Stayed 1 night in Dec 2024

2/10 Terrible

Omar

Stayed 1 night in Nov 2024

8/10 Good

Jean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay
Stayed 4 nights in Nov 2024

6/10 Okay

mark

Business traveller
Disliked: Amenities
Sink plugged with hair , notified staff, no response. Heat did not work, 30-40 degrees outside. Hot water in shower took 12 minutes to get hot. WiFi was erratic at best. Never could get TV on.
Stayed 4 nights in Dec 2024

6/10 Okay

Michael

Travelled with partner
Disliked: Property conditions & facilities
You get what you pay for. It was not expensive and thus the quality was lacking. Bed was uncomfortable. They never brought the extra blanket we asked for and the hair dryer didn’t work. Lots of loud machines, not just the a/c in the room. Certainly wouldn’t go again, they were going through changes and some hard times so maybe they’ll turn it around
Stayed 1 night in Dec 2024

10/10 Excellent

Dominique

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 2 nights in Dec 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

4/10 Poor

Heather, Pembroke

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Not a good experience! At check in I had to go through an ordeal because the clerk couldn't find my reservation & it went down hill from there. 1 st room we were assigned had someone in it & the clerk thought we would be ok with them just leaving the room. I told him when I we back to the desk it was ok, just please give me another room. Then he refused to give us another room, then he finally assigned us another room that had a used bar of soap & wash cloth & someone had used the toilet & not flushed it. TV didn't work either. We didn't complain we just slept on top of the bedding & left immediately in the morning.
Stayed 1 night in Dec 2024

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities
It sucks
Stayed 1 night in Nov 2024

2/10 Terrible

Stephen

Stayed 1 night in Nov 2024

6/10 Okay

Jean

Liked: Staff & service
I wish it was a bit cleaner.
Stayed 7 nights in Nov 2024

2/10 Terrible

Janille, Newark

Stayed 4 nights in Nov 2024

8/10 Good

Rocky

Liked: Cleanliness
Nice stay
Stayed 1 night in Nov 2024

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This was the worst place ever!!! Did not look like the pictures and we didn't even stay because it was so nasty for us and our little children. Expedia should not even be suggesting this property!!! We left, lost our money, and stayed at a different Hotel.
Stayed 1 night in Nov 2024

2/10 Terrible

Darwin

Disliked: Cleanliness, staff & service, property conditions & facilities
Antique old nasty ceilings fallibg in, walls cracked falling. Have to get key reset after 1 use all the time. Pics show place to be nice but definitely not
Stayed 4 nights in Nov 2024

6/10 Okay

The

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The staff was friendly but we had an issue with getting our room that we had booked online. They said it was because we had booked thru a third party that they could not meet our needs. Also our room had trash in it, the floor had not been vacuumed, a full beer can was left and it looked like the bare minimum was done. The kids like the pool. Our room stayed nice and cool and we did sleep well.
Stayed 2 nights in Nov 2024

2/10 Terrible

Camielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024