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Mercure Andorra

4.0 star property
Hotel with 3 restaurants, a quick walk to Pyrenees Andorra Shopping Centre

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Andorra

Indoor pool, open 10:00 AM to 1:30 PM, pool loungers
Front of property
Exterior
Down duvets, minibar, in-room safe, desk
Indoor pool, open 10:00 AM to 1:30 PM, pool loungers

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Gym
    Gym
  • Spa
    Spa
  • Room service
    Room service
The price is RM367
RM403 total
includes taxes & fees
24 Nov - 25 Nov

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Room, Multiple Beds

Down duvets, minibar, in-room safe, desk

Superior Room, Multiple Beds

Highlights

Soundproofed
Air conditioning
TV
Blackout curtains
Down duvet
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 14 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Standard Room, Multiple Beds

Down duvets, minibar, in-room safe, desk

Standard Room, Multiple Beds

Highlights

Soundproofed
Air conditioning
TV
Blackout curtains
Down duvet
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 42 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Superior Room, 1 Double Bed

Down duvets, minibar, in-room safe, desk

Superior Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
TV
Blackout curtains
Down duvet
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Single Beds

Down duvets, minibar, in-room safe, desk

Superior Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
TV
Blackout curtains
Down duvet
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 13 sq m
  • Sleeps 2
  • 2 Single Beds

Similar properties

Sauna, hot tub, Turkish bath/hammam
Novotel Andorra
Pool
Spa
Pet-friendly
Free WiFi
8.4 out of 10, Very good, (699)
The price is RM405
RM443 total
includes taxes & fees
24 Nov - 25 Nov
Novotel Andorra
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About the area

Map
Carrer de La Roda, 2, Andorra la Vella, AD500

What's nearby

  • Andorra Massage - 5 min walk - 0.4 km
  • Pyrenees Andorra Shopping Centre - 5 min walk - 0.4 km
  • Placa del Poble - 8 min walk - 0.8 km
  • Casa de la Vall - 9 min walk - 0.8 km
  • Caldea Spa - 14 min walk - 1.2 km

Getting around

  • L'Hospitalet-pres-l'Andorre Station - 38 min drive
  • Barcelona El Prat Airport (BCN) - 164 min drive

Restaurants

  • ‪Starbucks - ‬4 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Diamant Andorra - ‬3 min walk
  • ‪L'Orri - ‬4 min walk
  • ‪Lizarran Andorra - ‬3 min walk

About this property

Mercure Andorra

Upscale hotel near Pyrenees Andorra Shopping Centre
Located close to Placa del Poble and Casa de la Vall, Mercure Andorra provides a terrace, a coffee shop/cafe and a playground. Indulge in some rest and relaxation at Spa, the on-site spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and Spanish cuisine. In-room WiFi is available to all guests, along with an arcade/games room and laundry facilities.
You'll also find perks such as:
  • An indoor pool with sunloungers
  • Buffet breakfast (surcharge), self-parking (surcharge) and an electric car charging station
  • Concierge services, a computer station and a banquet hall
  • A lift, tour/ticket information and smoke-free property
Room features
All 172 rooms feature comforts such as laptop-friendly workspaces and air conditioning, as well as perks such as safes and sound-insulated walls.
More conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and deep-soaking baths
  • TVs with satellite channels
  • Wardrobes/cupboards, daily housekeeping and desks

Languages

Catalan, English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Ski shuttle nearby
  • Secured, covered parking on site (EUR 26 per night)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: EUR 15 to 16 for adults and EUR 10 to 12 for children
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • El Grill
  • El Jardi
  • La Brasserie

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3,229 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Sauna
  • Spa open daily
  • Spa tub
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Lift
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 12 and older; COVID-19 vaccination requirement applies to all guests aged 16 and older; guests providing vaccine record must have received complete vaccination at least 14 days prior to check-in

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 22 April to 25 April:
  • Fitness facilities
  • Sauna
  • Spa
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 17 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.09 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 to 16 for adults and EUR 10 to 12 for children
  • Covered self-parking fee: EUR 26 per night
  • Pet fee: EUR 17 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 1:30 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply

Property is also known as

Mercure 4 Hotel Andorra
Mercure Andorra 4
Mercure Andorra Hotel Andorra La Vella
Mercure Andorra Hotel
Mercure Andorra Andorra La Vella
Mercure Andorra
Mercure Andorra Hotel
Mercure Andorra Andorra la Vella
Mercure Andorra Hotel Andorra la Vella

Frequently asked questions

Does Mercure Andorra have a pool?

Yes, this property has an indoor pool. Pool access is from 10:00 AM to 1:30 PM. The swimming pool is closed seasonally each year from April 22 until April 25.

How much does it cost to stay at Mercure Andorra?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Mercure Andorra on 24 Nov 2024 start from RM 366.72, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Andorra pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of EUR 17 per pet, per night. Service animals are exempt from fees.

How much is parking at Mercure Andorra?

Self-parking is available for EUR 26 per night. Limited spots are available.

What time is check-in at Mercure Andorra?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at Mercure Andorra?

Checkout is at noon.

Where is Mercure Andorra located?

Situated in Andorra la Vella, this spa hotel is within a 10-minute walk of Pyrenees Andorra Shopping Centre, Placa del Poble and Casa de la Vall. Vallnord Ski Area is 10.1 mi (16.3 km) away.

Mercure Andorra Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 93 out of 265 reviews" "
Rating 8 - Good. 118 out of 265 reviews" "
Rating 6 - Okay. 31 out of 265 reviews" "
Rating 4 - Poor. 17 out of 265 reviews" "
Rating 2 - Terrible. 6 out of 265 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Wayne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good option for Andorra. In house dining is next door at the Novotel, and funnily enough the bar there will only serve Beer and Wine before 8pm, which is a bit strange. The buffet style dinner was ok.
Stayed 1 night in Sep 2024

10/10 Excellent

Doron

Stayed 1 night in Jul 2024

8/10 Good

Megan

Stayed 1 night in Jun 2024

10/10 Excellent

Daniel J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an exceptional, well cared for clean hotel. It is close to downtown for bars , restaurants , and shopping.
Stayed 2 nights in Apr 2024

4/10 Poor

Jodie

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Jodie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed
Misses the mark at every point. It may have been a 4 star when it was built but it hits at 2 star now, tired and dated. The best thing is the roof terrace, it is a beautiful area, with incredible views, which would be lovely to enjoy on a sunny day like today, however apparently it’s shut till 5pm? Which is not written anywhere? It says it’s dog friendly however, they can only go in the room. So our anniversary weekend away has been spent mostly separately, eating breakfast separately and using the roof terrace. We were woken up by a dog in another room barking nonstop, while presumably, the owner left the dog alone in the room to go eat breakfast.
Stayed 2 nights in Jun 2023

10/10 Excellent

Colin

Stayed 2 nights in Oct 2022

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, great value, luxury hotel
This was one of the best hotels I have ever stayed in for the price. The room was spacious, clean, cool, and well-appointed. I would definitely stay here again! the food was quite good, and the location was perfect for me--less than 10 min from the main bus station and an easy walk to more shopping than anyone could ever need. Plus, it was easy to get to historical spots buildings and other busses to other parts of Andorra.
Stayed 1 night in Sep 2022

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Troy

Stayed 3 nights in Jun 2022

10/10 Excellent

Francisco

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

MARK

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
not bad
pretty good
Stayed 3 nights in Sep 2021

10/10 Excellent

Paul

Stayed 1 night in Sep 2021

8/10 Good

Jon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viking
Nice Hotel very well located. Friendly staff
Stayed 2 nights in Dec 2020

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice facilities.
Stayed 2 nights in Sep 2020

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas getaway
Great stay for a quiet Christmas getaway.The staff was friendly, attentive, and present.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
This was one of the cheaper hotels in Andorra. Very central with access to the main street from the 5th floor and near to all areas of interest. Very friendly reception staff. Room was good and comfortable. Cannot fault this place.
Stayed 1 night in Dec 2019

8/10 Good

Emanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay there again!
Close to the city centre and bus terminals. Amazing spa facilities like jacuzzi, sauna, hammam etc. The rooftop views are great. The room is well maintained. The wifi worked but you need to reconnect every now and then. No kettle in the room to make tea/coffee when it gets cold but there’s free water in the fridge.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Helpful front desk. Great candies (like jolly ranchers but without the rough edges). I wish they sold the candies. Good wifi
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and good condition. Additional facilities of gym and pools. On site parking, which is essential in Andorra if you’re travelling by car. Staff were efficient and helpful.
Stayed 3 nights in Sep 2019

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Check in told us about all facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Acceptable, not great
Hotel was fine - service was a bit lacking. All in all, an okay stay though I wouldn’t return.
Stayed 1 night in Jul 2019